Delivery & Returns

Delivery

We currently deliver within the UK only. Orders are sent via Royal Mail, with the option to choose First or Second Class delivery at checkout.

As Side A is a small business, please allow up to 3 working days for your order to be prepared and dispatched. You'll receive confirmation once your order is on its way. Delivery times are in addition to our dispatch time and may vary depending on Royal Mail.

Cancellations & Returns

Changed your mind? If your order hasn't yet been dispatched, please contact us as soon as possible and we'll do our best to cancel it before it leaves us.

If your order has already been dispatched, you have the right to cancel your order within 14 days of receiving it. Please contact us to let us know you'd like to return it. You then have a further 14 days to return the item.

Please take reasonable care of your candle while it is in your possession. Unless an item is faulty, damaged or not as described, the cost of returning it is your responsibility.

When you exercise your right to cancel, we'll refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, the additional delivery cost will not be refunded.

Refunds will be made to your original payment method. We may wait until we've received the returned item, or evidence that it has been sent back, before issuing your refund. Your refund will be made without undue delay and no later than 14 days after that point.

Damaged or Faulty Orders

We take care when packing every Side A order, but if your candle arrives damaged, faulty or not as described, please get in touch as soon as possible. We may ask you to send photographs so we can see what's gone wrong.

You'll be offered the appropriate remedy in accordance with your consumer rights. Please don't return a damaged or faulty item until you've contacted us first. We'll let you know what to do next and arrange the appropriate return where necessary.

Nothing on this page affects your statutory rights.