Returns and refunds

You have the right to cancel your order up to 14 days after receiving it, without giving a reason. If you wish to cancel, please contact us within this period. You then have a further 14 days to return the item to us.

Please take reasonable care of items while they are in your possession. You may handle an item as you would reasonably be able to in a shop to establish its nature and characteristics. We may make a deduction from your refund if the value of an item has been reduced as a result of handling beyond what is reasonably necessary.

Unless an item is faulty, damaged or not as described, you are responsible for the cost of returning it to us.

When you exercise your right to cancel, we will refund the price paid together with the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, such as First Class rather than our standard option, the additional delivery cost will not be refunded.

Refunds will be made to your original payment method. We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever happens first. We will issue the refund without undue delay and no later than 14 days after that point.

If you contact us before your order has been dispatched, we can cancel the order and issue a refund.

If your candle arrives damaged, faulty or not as described, please contact us as soon as possible. We may ask for photographs of the item and packaging so that we can arrange a replacement or refund as appropriate. Please do not return a damaged or faulty item unless we ask you to.

Nothing in this policy affects your statutory rights.