Privacy policy

Privacy Policy

Side A Candle Co. respects your privacy and only collects and uses personal information where necessary to operate our online shop, process and fulfil orders, respond to enquiries and meet our legal obligations.

Information we collect

When you place an order or contact us, we may receive information such as your name, email address, billing and delivery address, and details relating to your order or enquiry. Payment information is processed securely by our payment provider; Side A Candle Co. does not receive or store your full card details.

How and why we use your information

We use your personal information to process and fulfil your order, communicate with you about your purchase, deal with returns, refunds or enquiries, and maintain appropriate business and financial records.

Our lawful basis for using information to process and fulfil an order is that it is necessary to perform our contract with you. Where we are required to retain information for accounting, tax or other legal purposes, we process it because this is necessary to comply with out legal obligations.

Sharing your information

We only share personal information where necessary to provide our services or comply with the law. This may include Big Cartel, our payment provider and Royal Mail. These organisations process information according to their own privacy practices and applicable data-protection requirements.

We do not sell or rent your personal information to third parties.

How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet any applicable legal, accounting or tax requirements. When information is no longer required, it will be securely deleted or disposed of.

Your rights

Depending on the circumstances, you may have rights in relation to your personal information, including rights to access it, have inaccurate information corrected, request deletion or restriction of its use, and receive certain information in a portable format.

If you have questions about how we use your personal information or wish to exercise your rights, please contact Side A Candle Co. using the Contact page on this website.

If you are unhappy with how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO).